Ad ID: A85519 | Sunday, 07 October, 2018  08:40 | Hits: 29

IT Service Desk Analyst - Welshpool  (Perth)

About the Position IT Skills and Experience In-depth knowledge of Windows OS (e. g. XP, Vista, Windows 7, 10) Microsoft Office applications PCLaptop hardware PCLaptop peripherals, including printers Mobile devices Basic knowledge of Active Directory Exchange Apple OS IT Qualifications At least two of the following PCLaptop OEM Maintenance Certification CompTIA A Certification Microsoft Certified IT Professional (MCITP) certification in the desktop area Microsoft Office Specialist (MOS) Certification English Language Ability (English requirements are the same for all levels of Technician) Dedicated Engineers Speaking Excellent Writing Excellent Reading Good Key Competency Customer Focus Develops Seeks information about the real/underlying needs of the customers beyond those initially expressed and matches these to available products and services Takes proactive steps to exceed customer expectations and add value without unnecessarily hindering or putting pressure on self or Team s area of work Seeks customer feedback and acts on it Key Competency Analytical Approach (Problem Solving) Systematic Systematically analyses the pros and cons of an issue and supporting data Grasps a problem quickly in its totality and identifies trends and patterns by assimilating relevant information Weighs up options using the available data Seeks out and uses factual data when available Identifies if - then relationships Relates and compares data from different sources Key Competency Team Player Willingly cooperates Responds positively to requests for information and help Understands how their own behaviour impacts the work of the team and service provided to the customer Puts in extra effort to meet team objectives when necessary Responds positively when asked to work within a team Experience in a similar role 1 3 Years Other information Company Axiom Technologies Type Fixed Contract no - Principals only. Recruiters, please don t contact this job advertiser. no - Please, no phone calls about this job! no - Reposting this message elsewhere is NOT OK. This is a contract job.

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